This policy covers purchases from all EcoEarth Enterprises, Inc. brands: Mushy Marketing, EcoEarth, and EcoStore.
1. Subscriptions (Mushy Marketing)
- Cancel anytime from your account settings or by emailing [email protected].
- Cancellation stops future renewals. Your access continues until the end of the current paid billing period.
- If you are not satisfied, request a full refund within 14 days of your first paid subscription charge. After that, payments are non-refundable and we do not provide prorated refunds for partial billing periods, except where required by law or in cases of billing error.
2. Digital goods and in-game purchases (EcoEarth)
Game and in-game purchases are refundable within 14 days of purchase if the content is unused. Purchases made through an app store or platform, such as the Apple App Store, Google Play, or the Meta Quest Store, are refunded under that platform's refund policy.
3. Billing errors
Billing errors and duplicate charges are always refunded.
4. How to request a refund
Email the support team for the brand you purchased from: [email protected] for Mushy Marketing, [email protected] for EcoEarth, or [email protected] for EcoStore. Include the email address on your account and the date of the charge. Approved refunds are returned to the original payment method, typically within 5-10 business days after approval.
5. Disputes
Please contact us first - we'll work to resolve any billing issue quickly.
6. Physical goods
EcoStore is not yet open. Return terms for physical products will be published here before EcoStore launches.